TAJ COUSS BAG
Shipping/Order Guidelines
Not sure how to order from Chic by Taj? Please see information about your country below.
United States, Canada, United Kingdom, Australia & the Rest of the World.
Customers from the US and other countries may pay for their order the traditional way. You may choose debit, credit or PayPal at checkout. Complete your address and shipping information at checkout. You may also provide a phone number in case we need to contact you about your order. Please use the currency calculator in the top right corner of our website to change the price to your country. Just click on it and select your country.
If you still need help you may reach us on Facebook messenger, Phone:866-846 3280 or WhatsApp at 914-308-1134
Jamaica
If you are living in Jamaica or would like to have your order shipped to Jamaica you have the following options:
Create an account with a local Jamaican Courier Service which will provide you a mailing address to ship your packages to. Some popular options are SSMC X-Press International, MailPac and Ship Me.
We recommend using SSMC X-PRESS INTERNATIONAL. We have been working with them for over 5 years. They provide a free account, affordable prices, and excellent service. You may contact them to create your account by phone at 876-754-5559 or Whatsapp at 876-446-5684. Create an account with SSMC X-PRESS INTERNATIONAL and they will provide you an address and your account number to ship your packages to. You then checkout as normal using your name and the information given to you by SSMC. Learn more about their shipping process here.
The shipping cost is free on our website unless otherwise indicated. FREE shipping does not apply to FREE products. However, the shipping cost is very low.
To view, the prices in Jamaican currency use the currency calculator in the top right corner of our website. Change the location to your country and the entire site with be calculated in Jamaican Currency.
We accept all bank debit card and credit cards. Midas cards and other cash cards without an expiration date are not acceptable forms of payment. We also accept orders over the phone. Simply give us a call at 866-846-3280 and a customer service representative will gladly assist you.
If you still need help you may reach us on Facebook messenger, Phone: 866-846-3280 or WhatsApp at 914-308-1134, or email us at info@chicbytaj.com
Thank you for shopping with us.
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EXPECT SHIPPING DELAYS
Due to COVID-19, carriers (USPS & UPS) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.
WE SHIP WORLDWIDE
FREE SHIPPING!
- On US orders of $150 or more!
- No coupon codes needed.
- Offer valid for U.S. orders placed at www.chiccoutureonline.com. Shipping does not count towards the qualifying amount. No price adjustments on previous purchases. Cannot be combined with any other offers.
- QUALIFIES FOR STANDARD SHIPPING ONLY.
- EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.
- All orders are processed, verified, and shipped within 7-14 business days or sooner.
- Express orders are processed within 1 business day.
- BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.
- We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
- You can track your package using the supplied tracking number.
- Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
- All orders are processed, verified, and shipped within 7-14 business days.
- Once your order has been shipped, the estimated time of arrival is.
- BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.
US Orders:
- USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.**
- USPS Priority Mail (2-3 business days)
- Free Shipping (2-5 business days)
- USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping
- Saturday delivery is NOT available
- Please consider processing time
International Orders:
- USPS First class mail (14-20 business days) **This option will only appear if your order weighs under four pounds.**
- USPS Priority mail (6-14 business days)
- USPS Express Mail (5 -10 business days)
**All international packages may be processed through customs regulations which may cause a slight delay with delivery times**
HOW DO I TRACK MY ORDER?
- When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.
CUSTOM FEES?
- A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
- Note, in rare occasions custom agents may delay delivery of some packages.
As far as customs charges, we do not have any control over them, nor know what the charges will be, if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.
INTERNATIONAL shipping usually takes between 5-7 business days after processing is completed, depending on custom, CUSTOMER WILL BE PROVIDED WITH A CUSTOMS DECLARATION NUMBER ONCE ITEM IS SHIPPED. PLEASE NOTE THAT THE SENDER IS NOT RESPONSIBLE AND IS UNABLE TO TRACK ANY INTERNATIONAL ITEM ONCE SHIPPED. CUSTOMER SHOULD CONTACT THEIR LOCAL POST OFFICE OR CUSTOMS TO LOCATE PACKAGE. IF CUSTOMS REQUIRE ANY ADDITIONAL FEE IT MUST BE PAID BY THE PURCHASER. YOU CAN CALL THE INTERNATIONAL INQUIRY CENTER AT 800-222-1811FOR TRACKING INFO.
International orders are shipped via USPS First Class Mail, and you will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).
Large items are packaged in sturdy boxes and small items are packaged in padded envelopes.
