CHIC BY TAJ RETURN AND EXCHANGE POLICY

Payment Processing

Payments are processed within 2 business days.
Orders are  processed within 9- 14 business days 

Refund Policy

NO REFUNDS.

Exchange Policy

OUR RETURN ADDRESS IS 

317 Hawthorne Ave 

Yonkers NY 10705

You have 7 days from the time the item(s) was delivered to send it back for an exchange.  Returned items must be unused, unaltered and returned in the original packaging.

YOU ARE RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM. ALL ITEMs MUST BE CLEAN, UNWORN AND ODOR-FREE. All items must be in its original packaging.  ANY ORDER RECEIVED WITHOUT ITS ORIGINAL PACKAGING OR LABEL MAY BE CHARGED A RESTOCK FEE OF $55.00. PLEASE INCLUDE THE ORDER NUNBER OF YOUR CONTACT INFO IN YOUR RETURN PACKAGE SO WE CAN IDENTIFY WHO YOU ARE. Also, please keep the tracking number for delivery confirmation. 

If the item is not returned within 7 business days, we cannot accept it for any reason it will be returned to you. For International customers, we allow up to 15 days to have the item returned. (NO EXCEPTIONS!) Should an item get lost in the mail due to postal service or stolen once delivered, it is not The Chic by Taj responsibility to replace it!! PLEASE Contact your carrier! Customers now have the option to add signature to their package at checkout. 

Once your package has be received and accessed, you will receive a STORE CREDIT CODE via email which you can use towards another purchase. Please note that STORE CREDIT CODES CANNOT!! be added to your shipping cost. Please note in the case that the item has been damaged, worn or otherwise tampered with you will forfeit your right of replacement. We understand that you may have order a wrong size or mistake in color, exchanges are fine, a $55 fee will be charged to exchange up to 2 products with faults on your end. For exchange on 3 or more products additional $55 will be charged for each additional.  Returns and exchange for products with sizing number error on our end will be exchanged for free. 

ALL OTHER ITEAMS IN STORE

You are allowed 7 business days from the date you received your order to request an exchange for a defective item. Please make sure to check your items upon receiving. We will not accept any exchanges past the 7-business day mark. At our discretion we will decide whether we will provide assistance for requests made outside the 7 business day mark.

If you received the wrong item, color, or size, please email us within the 2 day business day mark for us to provide steps to exchange the incorrect item for the correct one. Customers must always return the incorrect item first.

We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.

We reserve the right to disagree with claims regarding manufacture defects, which include sizing, odors, and color schemes.

Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to the sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, visible stains) will be refused

No Exchanges will be accepted without proof of purchase.

All Purchases made with gift certificates/store credit cannot be return

All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements will not be accepted

 Pick Up Order Returns

Pick Up Orders are not allowed to Return for any reason. It is the customer's responsibility to thoroughly check the items in their order. It is the Buyer's Responsibility to report any issues when they pick up the order.we are no longer  responsible for your order. No Exemptions.

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.

International Order Policy

We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Chicbytaj.com will NOT be responsible for any Custom tax/duties cost and fees. Failure to pay taxes and duties and packages being returned to us because of this will result in a 20% restock fee as well as any return shipping chargers. Your Shipping Fee will not be refunded.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

International Orders that are refused and returned will result in your account being suspended. No Exceptions.